Legal Page - Terms of Service

1. CONSUMER RIGHTS UNDER NEW ZEALAND LAW

As a consumer in New Zealand, you have specific rights under the Consumer Guarantees Act 1993, including:

Goods must be of acceptable quality.
Products must be fit for their purpose.
If goods are faulty, you have the right to a repair, replacement, or refund.

We also comply with the Fair Trading Act 1986, ensuring that all product descriptions, pricing, and promotional materials are accurate, truthful, and transparent.

2. PRODUCT INFORMATION AND PRICING

We strive to provide accurate information about our products, including descriptions, images, and pricing. However, we do not guarantee that all information is error-free.

Prices are subject to change without notice.

Any errors or omissions in product descriptions or pricing will be corrected as soon as they are identified.

3. ORDERING

By placing an order through our website, you agree to pay the total price listed, including applicable taxes and shipping charges.

All orders are subject to availability and acceptance by us.

We reserve the right to refuse or cancel any order at our discretion.

4. PAYMENT

We accept various payment methods, as outlined on our website.

All payments must be made at the time of purchase.

If a payment cannot be processed, we will notify you and may cancel your order.

5. DELIVERY

We offer delivery to New Zealand. Shipping costs will be displayed before you complete your order.

Delivery times may vary depending on your location and other factors.

We are not responsible for delays caused by third-party couriers.

6. RETURNS AND REFUNDS

Under the Consumer Guarantees Act, you have the right to request a repair, replacement, or refund if:

The product is faulty.
The product is not as described.
The product does not meet acceptable quality standards.

Our return policy allows you to return goods within 14 days of receipt if they meet these conditions. To initiate a return:

Contact us at info@icon-wellington.com.
Products must be returned in their original condition and packaging.

7. PRIVACY POLICY

We respect your privacy and are committed to protecting your personal data in compliance with the Privacy Act 2020. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and store your personal information. You can view our full Privacy Policy on our website.

8. FAIR TRADING COMMITMENT

We are committed to complying with the Fair Trading Act 1986. We will not engage in misleading or deceptive conduct and ensure that all product information is accurate, truthful, and clear.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Icon-Wellington will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.
Our liability is limited to the amount you paid for the product.

10. DISPUTE RESOLUTION

If you have any issues with our products or services:

Contact us directly at info@icon-wellington.com.
We aim to resolve disputes amicably.
If no resolution is reached, you may pursue your complaint through New Zealand’s Dispute Resolution Act 2008 and relevant consumer protection laws.

11. GOVERNING LAW

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand.

12. CHANGES TO TERMS

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated date. By continuing to use our website after such changes, you accept the updated Terms.